Privacy Policy

Last Updated: December 1, 2023

This Privacy Policy describes how Swiss Delights ("we", "our", or "us") collects, uses, and shares your personal information when you visit our website, make a purchase, or interact with us in any way. We respect your privacy and are committed to protecting your personal data. Please read this policy carefully to understand our practices regarding your personal information.

Information We Collect

Personal Information

When you visit our website, we may collect certain personally identifiable information, including but not limited to:

• Contact Information: Name, email address, phone number, shipping and billing address
• Account Information: Username, password, purchase history, and preferences
• Payment Information: Credit card details, banking information (note that payment processing is handled securely by our payment processors)
• Communication Data: Correspondence with us via email, phone, or our contact forms
• Marketing Preferences: Your preferences in receiving marketing communications from us

Automatically Collected Information

When you access our website, we automatically collect certain information about your device and usage, including:

• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Usage Data: Information about how you use our website, products, and services
• Cookie Data: Information stored in cookies and similar tracking technologies (see our Cookie Policy section below)

How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

• Order Processing: To process and fulfill your orders, send order confirmations, and provide customer support
• Account Management: To create and manage your account, provide access to restricted areas of our website, and maintain your purchase history
• Customer Service: To respond to your inquiries, provide assistance, and resolve disputes
• Marketing and Communications: To send you marketing communications (with your consent), notify you about changes to our services, and keep you informed about special offers, promotions, or events
• Website Improvement: To analyze website usage, troubleshoot technical issues, and enhance user experience
• Legal Compliance: To comply with legal obligations, prevent fraud, and enforce our terms and conditions

Legal Basis for Processing

We process your personal information on the following legal grounds:

• Contract Performance: Processing necessary for the performance of a contract to which you are a party (such as fulfilling your order)
• Legitimate Interests: Processing necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms
• Legal Obligations: Processing necessary for compliance with a legal obligation to which we are subject
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent

Information Sharing and Disclosure

We may share your personal information with the following categories of third parties:

• Service Providers: Third-party companies that provide services on our behalf, such as payment processing, shipping, marketing, analytics, and customer support
• Business Partners: Trusted business partners who help us provide and improve our products and services
• Affiliates: Our parent company, subsidiaries, and affiliates, if applicable
• Legal Authorities: Law enforcement agencies, regulatory authorities, or other third parties when required by law or to protect our rights or the rights of others

We do not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, destruction, or damage. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

While we strive to protect your personal information, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

• Access: The right to request copies of your personal information that we hold
• Rectification: The right to request correction of any inaccurate personal information we hold about you
• Erasure: The right to request that we delete your personal information in certain circumstances
• Restriction: The right to request that we restrict the processing of your personal information in certain circumstances
• Data Portability: The right to receive a copy of your personal information in a structured, commonly used, and machine-readable format
• Objection: The right to object to our processing of your personal information in certain circumstances
• Withdraw Consent: The right to withdraw your consent at any time where we rely on consent to process your personal information

To exercise any of these rights, please contact us using the contact information provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

Cookie Policy

What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They allow us to recognize your device and store certain information about your preferences or past actions.

Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our website. They enable basic functions like page navigation and access to secure areas of the website.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.
• Functionality Cookies: Enable our website to remember choices you make (such as your username, language, or region) and provide enhanced, personalized features.
• Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests, limit the number of times you see an advertisement, and help measure the effectiveness of advertising campaigns.

Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience and/or lose access to certain features of our website.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

Specifically, our website servers are located in Switzerland, and our third-party service providers and partners operate in various countries. This means that when we collect your personal information, we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy. These include implementing the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and third-party service providers and partners, which require all parties to protect personal information to the same standard as required under EU data protection laws.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

You have the right to make a complaint at any time to the supervisory authority for data protection issues in your country. However, we would appreciate the chance to address your concerns before you approach the authority, so please contact us in the first instance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our website after any changes to this Privacy Policy will constitute your acceptance of such changes.